FREQUENTLY ASKED QUESTIONS

what setup do you recommend for a Latosleep mattress?

The best option for your Latosleep mattress is to have it on the Solid foundation and metal bed frame. Some bed frames and foundations don’t offer the right long-term support and using them can cause the mattress to sag. Using the Solid foundation guarantees that you have adequate support for the mattress, regardless of the rest of your setup, for the full 10 years of your warranty. There are a few additional options. If you prefer not to get rid of your existing box spring or foundation, we recommend using a bunkie board between the mattress and box spring. This’ll help ensure that the mattress has even support. If you prefer not to use a box spring or foundation at all, a firm platform base or a slatted base with unyielding slats thick enough to support the mattress will also work. The general rule of thumb is the firmer, the flatter, the better. However, if you end up keeping your Latosleep mattress past the 90-night trial, we highly recommend getting the Solid foundation. We spent thousands of hours developing it, it’s designed to perfectly match the mattress, and it’s easy to assemble.

Tell me more about the 90-night trial?

Sleep on your sheets, chill on your pillow, dream on your mattress (whether you are human or hound) you can try all the products in the comfort of your home for 90 nights from the day you receive them. This post-purchase, risk-free 90-night trial serves as our return policy. If you decide your Latosleep mattress aren’t for you, we’ll send a courier over to remove the product from your home and either donate it to a local charity or have it recycled. With all other products, we’ll provide you with a prepaid our official Logistic label for you to ship your product back to Latosleep free of charge. Either way, your original form of payment will be refunded 100 percent

What is the return process?

If you decide that your Latosleep products aren’t right for you within 90 nights, the return process is easy. For Return items, please contact us. We’ll work with you to arrange a pickup through a local Our Logistics partner and refund you in full. we’ll process a full refund once we receive them back at our facility. Refunds will be credited back to your account within two weeks.

When can i expect to receive my products?

Our products typically ship out of their respective facilities via FedEx 1-2 Working days after you place your order and then take between 1-7 business days in transit to arrive at your door. To streamline production, different products may ship from different facilities, meaning multi-product shipments may not always arrive together. Once your product ships, you’ll receive a shipping confirmation email with a tracking number. Additionally, more remote areas may take additional delivery time.

If you’ve opted into our Express delivery and setup, the ETA of your products depends on where you are located. Most zip codes will take 2-4 business days to arrive. you can get your mattress as early as the same day (so long as you check out before 7 PM).

Do i pay for shipping?

Standard Shipping and returns are free*. If you Opt Express delivery that will be charge According to your Zip code.

*Minimum Purchase value Rs.5000 above only free shipping.

 

Do i need to pay tax?

Sales tax is collected in select states as required by law. Certain states also charge an additional recycling fee for any order that includes the purchase of a mattress.

Where i can get the offers Voucher?

The Offers Coupon vouchers you can find periodically our Offical offer portal:  https://offers.latosleep.com

How do i use the Coupon?

Once you have the coupon code, you can use during check out stage to avail the discounts of our products.